Contact Center Support

DiNi Communications is a premier around-the-clock service provider in offering all businesses – small to large, a cost effective global support presence. DiNi’s cost-effective options have made outsourcing your in/outbound call center, help desk and onsite services the quickest and easiest way to offer your products to the global marketplace and fulfill your end user requirements.

We provide services in the following areas –

  • Toll Free Help-Desk Support
24-hour toll free customer support line, staffed with experienced trained personnel
  • Network Monitoring
DiNi Network Operations Center (NOC) is a 24-hour network monitoring solution that can be customized to detect your network devices
  • Network Consultants
Network design and consulting, email solutions, project management, etc
  • Network Security
Protection from Viruses, SPAM, or other security threats
  • Call Tracking and Reporting
Tracking and reporting all service incidents with real time access via the web by our customers
  • Qualified System Installation and Training
Multi-day training sessions, pre-installation analysis, and customer integrations are also available
  • Remote Diagnostics
24 hours a day, 7 days a week
  • NOC Administration and Management
Network Infrastructure Management using state of the art network monitoring software and remote access solutions
  • Asset Management and Inventory
Asset Management and Inventory control of all of your computers, servers, and network hardware
  • Remote PC Access
Remote access to end users to provide quick resolutions to issues